If you have purchased the all inclusive 'Full Story' package, or have already made your download selections for a 'Story Highlights' purchase, you will be able to access your purchased images for the remainder of the year, however I recommend you download them at your earliest convenience. Galleries are removed in early January and you will receive an email notification before this happens. Once the gallery is removed, you will no longer be able to download your images, or have the option to use the gallery store to purchase boutique prints

If I am waiting on your image selections for a 'Story Highlights' purchase you will have been given a due date to communicate your choices by. Your viewing gallery will not be available after this date, but can be re-opened upon request. You will receive an email notification when the gallery is about to expire, reminding you to make your download selections or finalise any print orders or upgrades.​

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You should be able to download the whole gallery in one go if you wish. If the download is too large, you may have more success downloading individual folders one at a time. If you only want to download selected images, you can first make a favourites list (use the heart icon) and download only those photos. You can also download images one at a time.

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I find the gallery fairly intuitive to use. Please get in touch if you are having trouble viewing or downloading your images.

The photos in your gallery are sorted into folders based on what you ordered. Please make sure you look through each folder. An idea of the sort of folders you might find include: Individual photos of your child, Official group photos, Group photo out-takes, Sibling photos, Your child with friends.

You will need to finalise image selection, order upgrades or place print orders directly with Rebecca, by the due date provided. 

You will find the option to purchase extra images to download or upgrade to an all-inclusive package in the store accessed via your gallery.

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Print purchases are available as a completely separate purchase, which can only be made once all download orders have been finalised and paid for. This is because all prints are offered at cost or low price, I do not make any profit off them, I have provided a number of easy printing options which are explained here.

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If you wish to order prints from Rebecca (to be delivered to the kinder/school) please aim to finalise your download order a week before the due date. Your gallery will then be adjusted to give you the printing options.

You will have until the end of the year to order prints from the gallery printer, but if you wish to order prints from Rebecca you will need to complete this by the due date. ​​​

The download process is not complete until you can access the images directly from your device/online storage space. All links generated during the download process will expire. When you get to the message that says ‘Your photos are ready to download, click the link below’ you are halfway, this link will expire, continue with the download ASAP. Your downloaded files will be in a zip file.

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You will be able to choose to download them to your device, Dropbox or Google photos.

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All photos will download without the watermark.

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Please make back-up copies of these files as soon as you can. I can only guarantee that I will have your files saved on my computer for 12 months from the original photo day. After this date, should you run in to any problems with your copies of the files, I may not be able to replace the files.

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And don’t forget the safest option is to print and enjoy them!

These are yours to use as you wish, however please remember that you do not have permission to share photos of other children online. In particular you should never share the group photo (with or without names) online. Please respect the privacy of other families, and remember that in some situations, it is not safe for a child’s identity to be shared online.

​If you choose to share the photos of your child online, please tag me in your post. Word of mouth advertising is invaluable to my business. You can tag me on Facebook or Instagram as @rebeccalandycreates, or simply make a mention that the photos were taken by Rebecca Landy Creates.

Thank you for respecting my work and right to earn a living. Many hours go into photographing, editing and communicating with families and I have priced my packages very competitively, with incredible value in the all-inclusive digital packages. It is also not common practice for group photos to be sold as digital files, but I feel it provides families with the best options for making photo books.

Please allow me to continue offering my work in this way, by not sharing files with other families from your school or kinder. Generous 12-month payment plans are available for all products, making school and kinder photo purchases a possibility for all families.

Please remember that If somebody wishes to own a copy of my work, then I deserve to be paid.

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Of course, if you have purchased your digital files, you are welcome to share the files amongst your own family and friends so that they may print their own photos of your children!

If you love a photo enough to keep a copy of it, please purchase and download it legally. Watermarked images belong to the photographer until they are purchased and downloaded without it. Thank you for appreciating my creative energy and the time that has gone into every image of your child. I love providing this service for families, however photographers are afforded very little protection from theft, and we rely on our wonderful clients doing the right thing.

If you need something photoshopped prior to printing, please get in touch to discuss my photoshop fee.

For basic retouching (paint on hand, blemishes etc) the fee is $3 per image. If there is more work involved, I will provide a quote based on the time involved and number of images.

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If you have any concerns about how an image is printing, also get in touch.

Please keep in mind that I only keep the files for 12 months from the day the photos were taken. Some things cannot be easily corrected without the original RAW file, so printing sooner rather than later is always a safe option.

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Please see my comments under making enlargements also.

I have provided a range of cost price professional printing options, you can view the details here. 

PRINTING YOUR OFFICIAL GROUP PHOTOS

All official group photos are provided with names, ready to print as an 8x10 inch print, but they should successfully crop down to a 5x7inch too.

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The group photo out-takes are provided without names and will print well as a 6x4 inch or can be cropped to any size.

If you are looking at getting any special black and white prints done and would like it provided as a B&W file, please email me the details within 12 months of photo day and I can provide up to 5 images free of charge. For larger amounts we can discuss a photoshopping fee.

Because I focus on documenting your child’s day at kinder, I often let a few photos through that may be a little soft in focus because they tell a story, or are a particularly lovely expression that will print well in a regular sized photobook. If you are getting anything printed in a size larger than 8x12 inch, especially if you are investing in a canvas print, please feel free to email me and request that I check the image for suitability. Just email me the image number and the print size you are planning to get.

You are welcome to start a payment plan for the purchase of your digital files. Print purchases however, must be paid for at the time of ordering as there is no mark up in the price. 

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My payment plan option is simple, pay what you can, when you can, within the year that the photos were taken. You will receive your order once it is all paid for.

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I don’t want anyone to miss out on their photos, email me to make a payment plan for yourself.

To be honest, I am not in the season of my life when I can confidently predict an exact time frame for getting all of the orders out. The time frame varies based on what orders are placed, and whether anything unexpected arises with my young family, in particular if anything causes my youngest child to miss his own kinder sessions!

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For the majority of families, kinder photos are a long-term investment and keepsake, and not needed within a specific time frame. But if you need your photos for gifting, or because you are moving away from the area, or any other reason, please advise me of the date you require them, when placing your order. You can do this via email - rebeccalandycreates@outlook.com

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I can get digital files to you within a week, (probably sooner in a pinch) but obtaining prints for you will need approximately two weeks notice. 

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Otherwise, orders are sent out as they are completed, and I start with those who have made the biggest investment.

I don’t use AI editing, as I am unsure of the privacy ramifications, so it does take time to work through the large amount of photos that I provide. 

I am more than happy to fast track orders, just be up front about your needs and I will meet them.

If there’s too much info to read (there is), our brains don’t work the same way (does anyone's) and you just want to order x,y,z and you can’t %$**&#  work out how to do it… just email me! I will tell you exactly which items to order so that you pay the best price. My packages provide great value, with a lot of options that I believe meet everyone’s preferences, and I don’t want you spending a second feeling frustrated or angry.